Service Advisor
Confident. Organized. Helpful. Driven.
You don't have to turn every conversation into a sales pitch.
You do need to know how to listen, communicate value, ask for the business and take care of the customer.
At BFL, the Service Advisor connects the customer to the shop. You answer the phone. You understand what the customer needs. You communicate inspection findings. You build estimates. You present recommendations. You follow up.
And you help turn great technicians and available bays into a productive store.
Customers need someone they can trust. The shop needs someone who can communicate.
Up to 10% Commission
No Commission Cap
Your earning potential grows with your performance.
Customer Trust
- •Honest, transparent communication
- •Set accurate expectations
- •Follow through on every promise
The Close
- •Present findings clearly
- •Build value before price
- •Help customers make informed decisions
The Relationship
Every interaction matters.
- •Customers return because of you
- •Build loyalty through consistency
- •Turn first-timers into regulars
Why this role matters
The technician can find it. The shop can fix it. But somebody has to communicate it.
You're the connection between the customer and the shop.
You turn inspection findings into conversations.
You turn conversations into decisions.
You help customers understand what their vehicle needs, why it matters and what their options are.
You keep technicians informed.
You keep customers informed.
You keep work moving.
And yes — you sell.
Not by pressuring people into things they don't need.
By confidently presenting legitimate recommendations, explaining value and asking for the business.
This is a sales and customer-service position.
Customer trust matters.
Communication matters.
Organization matters.
And production matters.
Great service advisors help customers say yes to repairs their vehicles actually need.
What you'll own
This role is bigger than the counter.
Customer Communication
- —Answer incoming calls professionally
- —Greet customers confidently
- —Listen to customer concerns
- —Ask the right questions
- —Explain recommendations clearly
- —Keep customers updated throughout the repair
- —Follow up when needed
Sales & Estimating
- —Build accurate repair estimates
- —Present technician inspection findings
- —Explain repair and maintenance recommendations
- —Communicate value — not just price
- —Ask for the business
- —Offer available financing when appropriate
- —Follow up on declined work
Shop Flow
- —Create accurate repair orders
- —Communicate with technicians
- —Know the status of every vehicle
- —Help prioritize workflow
- —Coordinate approvals and additional work
- —Keep jobs moving
- —Help get completed vehicles back to customers
Customer Experience
- —Set realistic expectations
- —Do what you say you're going to do
- —Handle concerns professionally
- —Protect customer trust
- —Help solve problems
- —Make customers want to come back
Your Counter
The customer shouldn't have to chase us for information.
A great Service Advisor knows what's happening, communicates clearly and keeps both the customer and the shop moving.
What we expect
A high standard — without the pressure tactics.
Answer the Phone
Every call is an opportunity to help a customer and potentially put another vehicle in the shop. Answer professionally. Ask questions. Build confidence.
Ask for the appointment.
Present the Whole Vehicle
If the technician identifies legitimate needs, communicate them. Don't decide what the customer can afford. Don't hide recommendations because you're uncomfortable presenting them.
Give the customer the information. Let the customer decide.
Ask for the Business
Don't simply read an estimate and wait. Explain the recommendation. Explain why it matters. Answer questions. Offer available options.
Then ask for the business.
Follow Up
Today's "not right now" can become tomorrow's repair. Document declined work and follow up appropriately.
Know Your Shop
Know which vehicles are waiting. Know what's being inspected. Know what's approved. Know what's being repaired. Know what's finished.
Stay ahead of the customer asking for an update.
Own the Experience
If something goes wrong, don't hide from it. Communicate. Help find a solution. Keep the customer informed.
Be the person customers trust and technicians want at the counter.
Everybody helps the store win
A strong store doesn't happen because of one person.
Service Advisors help create car count, protect customer relationships and keep opportunities moving.
When business is slow, don't just wait for the phone to ring.
Help create the next opportunity
Great Service Advisors don't just manage the customers already standing at the counter.
They help create tomorrow's customers too.
What winning looks like
You shouldn't have to guess whether you're doing a great job.
Phone Performance
Answer professionally.
Build confidence.
Turn conversations into appointments.
Customer Communication
Customers know what's happening with their vehicle.
Updates happen before customers have to ask.
Complete Presentations
Legitimate inspection findings are presented clearly and confidently.
The customer gets the information needed to make a decision.
Sales
Explain value.
Answer questions.
Offer available options.
Ask for the business.
Average Repair Order
Don't focus only on getting cars through the door.
Help customers properly maintain and repair their vehicles by presenting legitimate recommendations.
Follow-Up
Declined work doesn't disappear.
Opportunities are documented and followed up appropriately.
Shop Flow
Technicians aren't waiting because communication broke down.
Customers aren't waiting because nobody asked for approval.
Keep information moving.
Customer Experience
Treat people well.
Communicate clearly.
Do what you say you're going to do.
Help create customers who want to come back.
Clear expectations. Clear scoreboard. No guessing.
What you can expect from us
We hold ourselves to the same standard.
Compensation
Up to 10% Commission
No Commission Cap
We believe strong performance should create strong earning opportunity.
Take care of customers.
Present legitimate recommendations.
Ask for the business.
Follow up.
Produce.
The better you perform, the greater your earning opportunity.
Compensation and commission percentage depend on position, experience, demonstrated ability, location, performance and applicable compensation plan.
Clear Expectations
You should know what you're responsible for and what strong performance looks like.
No guessing.
Performance Gets Noticed
Great customer service matters. Great communication matters. And results matter.
If you're consistently helping customers, creating sales and helping the store perform, we want to know it.
Training & Development
Learn our process. Learn our expectations. Learn how we communicate inspections, recommendations and value.
Then keep getting better.
A Team That Needs You to Win
Great technicians need great people at the counter. Managers need accurate information. Customers need communication.
Your role matters to the entire operation.
Opportunity
We're building something bigger. As BFL grows, we will need people capable of taking on greater responsibility.
Bring ability. Bring effort. Bring results. We'll notice.
The BFL Vision
75 Stores.
5 Years.
That's our goal.
We're going to need a lot of great people to get there.
Growth doesn't happen just because we open more locations. It happens because great people learn how to take care of customers, produce results and help stores win.
Great companies don't grow without great people.
Maybe you're one of ours.
Where could this go?
Service Advisor doesn't have to be the end of the road.
If you're great with customers, understand the business, produce results and learn how to lead people, there may be opportunities to take on more.
Not everybody wants to become a manager.
That's okay.
A great Service Advisor who loves the counter, takes care of customers and consistently produces is valuable too.
Future advancement and franchise opportunities depend on qualifications, demonstrated performance, ability, business needs, availability and applicable requirements.
You don't have to want somebody else's job. You do have to be great at yours.
You already know whether you're good with people.
Can you answer the phone with confidence?
Can you listen before you start talking?
Can you explain a repair without making it complicated?
Can you stay organized when the phone is ringing, customers are waiting and technicians need answers?
Can you present legitimate recommendations without being afraid to talk about money?
Can you ask for the business?
Can you handle hearing "no" without falling apart?
Can you follow up and try again?
Can customers trust you?
Can your technicians count on you?
Then show us what you can do.
You don't need to be loud.
You don't need to be pushy.
You don't need to have a perfect résumé.
You need to be confident, organized, dependable, coachable and willing to ask for the business.
If that sounds like you:
We'd really like to meet you.
Competitive Pay + Performance Bonuses · Mobile, AL · Lafayette, LA · Enterprise, AL
Apply Now
Service Advisor
Let's Get to Know You.
We're selective about who joins our team — and we think you should be selective about where you work, too.
This application helps us understand your experience, your goals, and what you're looking for in your next opportunity. No perfect résumé required. Just give us an honest picture of who you are and what you can do.
About You
Tell us who you are and what you're looking for
complete